Anaheim-based roofing company earns the prestigious Talk of the Town Award for a third straight year by achieving excellent customer satisfaction.
McCormack Roofing has been a licensed contractor since April 1992, although owner Jim McCormack’s experience in the roofing industry dates back to 1975 when he began working alongside his father, who owned a roofing and construction business. Having done everything from working as a roofer’s helper to serving as a crew foreman, construction manager, estimator, sales manager and general manager, McCormack is well versed in the roofing trade. The company’s office staff also has a combined roofing and construction experience of more than 100 years.
“Excellent customer service means keeping promises made and treating others as we would like to be treated, as well as timely and courteous follow-up on all issues that arise, no matter how small.”
The company has three divisions, handling residential, commercial/industrial and property management. The residential division installs a variety of roofing (specializing in metal roofing), skylights, rain gutters and attic insulation. The commercial division performs a variety of roofing, repairs and maintenance, and the property management division works with property management companies who manage condos, town homes, apartments and commercial/industrial properties. Additionally, the company has divisions for repairs and maintenance, doors and windows, and photovoltaic solar work.
“What sets our company apart from all others is our impeccable reputation, credentials and customer service,” says McCormack, adding that his company provides excellent customer service in a variety of ways. “Excellent customer service means keeping promises made and treating others as we would like to be treated, as well as timely and courteous follow-up on all issues that arise, no matter how small.” The company’s efforts were recognized, earning McCormack Roofing the Talk of the Town Award.
“In the end, our primary customer service goal is to make our customers raving fans of our company,” says McCormack.
In addition to serving customers well, McCormack Roofing also gives back to the community, donating to Cure Autism Now and Green Forest Special Needs Regional Baby Orphanage.