McCormack Roofing Wins Consecutive Talk of the Town Customer Satisfaction Awards
Anaheim-based roofing construction and solar company earns the prestigious Talk of the Town Award for a fourth straight year by achieving excellent customer satisfaction.
With a top customer satisfaction rating of 5 stars again in 2014, McCormack Roofing, Construction & Energy Solutions has earned its fourth consecutive Talk of the Town Customer Satisfaction Award in the Roofing Contractors category.
The Talk of the Town Awards, presented by Talk of the Town News, honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CM Power Rating. Only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.
“Receiving the Talk of the Town Award again means a lot to our company,” says Jim McCormack, owner of McCormack Roofing, Construction & Energy Solutions. “It shows our management team and all our employees that we truly are customer-focused and have created an impeccable reputation for ourselves.”
McCormack and his team have not stopped putting customers first. “We are always looking at ways we can better serve our customers,” says McCormack. “We’ve started sending out a quarterly letter to our customers, instead of just one time per year, and we’ve also created a comprehensive customer feedback survey that covers every aspect of our customers’ experience.”
“In the end, our primary customer service goal is to make our customers raving fans of our company,” says McCormack. “And to our customers we’d like to say thank you for your business and continued support. We are so grateful for your trust in our company. We love and respect you and we will bend over backward to make you as happy and satisfied as we possibly can.”
The company’s credentials include an A+ rating with the Better Business Bureau; certification by the League of California Homeowners; Platinum preferred contractor with Owens Corning; GAF authorized residential/commercial installer offering 10-, 12-, 15- and 20-year NDL warranties; Silver Star Contractor for CertainTeed; and highest recommended steel roofing installer by Gerard, SteelROCK, DECRA and Metro.
In addition to serving customers well, McCormack has a 22-year-old son with autism, James, and he adopted his daughter (Sofia) 18 years ago from an orphanage in Ukraine when she was just six years old. “All my children are a blessing and yes, sometimes challenging, however, my children are my greatest leadership challenge,” says McCormack. With McCormack’s family in mind, the company gives back to the community, donating to Cure Autism Now and Green Forest Special Needs Regional Baby Orphanage.